Frequently Asked Questions
Everything you need to know before you book. Can't find your answer? Get in touch — we respond the same day.
What's included in the price?+
Every package includes a private chauffeur, Melbourne CBD pick-up and drop-off, and all fuel and tolls. Attraction entry fees, meals and drinks, wine tastings and Penguin Parade tickets are not included.
Are prices per car or per person?+
All prices are per vehicle, not per person. A standard car seats up to 4 passengers.
How many passengers can you take?+
Our sedan and SUV vehicles carry up to 4 passengers comfortably. If you have a larger group, contact us before booking and we'll let you know what we can arrange.
Where do you pick up from?+
Package prices include pick-up and drop-off in the Melbourne CBD. We can collect you from other suburbs too — pricing may vary, so just enter your address when booking or message us.
Can I bring luggage?+
Yes. Day-trip bags, camera gear and shopping are no problem. If you're travelling with large suitcases (for example an airport transfer), let us know in advance so we assign a suitable vehicle.
Do you provide child seats?+
Yes. Child restraints are available and are AS/NZS 1754 compliant. Please advise the age and weight of each child at the time of booking so we fit the correct seat.
Can I customise the route or add stops?+
Absolutely — our trips are private, so the day is yours. You can use our Custom Trip planner to build your own route and add extra stops. Additional stops are charged at a small per-stop fee shown before you pay.
What is your cancellation policy?+
Cancel 48 or more hours before pick-up for a full (100%) refund. Between 24 and 48 hours you receive a 50% refund. Less than 24 hours before pick-up, or a no-show, is non-refundable. See our Terms of Service for full details.
What happens in bad weather or on a Code Red day?+
Your safety comes first. Where a Code Red fire danger, severe storm or flood warning applies to your route, we may cancel, re-route or reschedule — and you'll always be offered a full refund or a new date of your choice.
How do I pay, and is it secure?+
Payment is made online by card and processed securely by Stripe. RoadRavel never sees or stores your full card details. All prices are in Australian dollars and include GST; tax receipts are available on request.
Will I get a booking confirmation?+
Yes. You'll receive an email confirmation as soon as your payment is complete, and our team will be in touch to finalise pick-up time and any itinerary details.
Is there a night surcharge?+
A 25% night surcharge applies to trips operating between 22:00 and 05:00. Any surcharge is always shown clearly before you pay.
Are you licensed and insured?+
Yes. Roadravel Pty Ltd is a registered Booking Service Provider with Safe Transport Victoria (V372673). All vehicles are registered Commercial Passenger Vehicles and appropriately insured, and all drivers hold current CPV accreditation. Read more on our safety page.
How do I make a complaint?+
We take feedback seriously. Please see our complaints process for how to contact us and our response timeframes.
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