Privacy Policy – RoadRavel

1. Information We Collect

User-provided information

We collect information that you provide directly to us, including:

• Name and contact details (email address, phone number)
• Booking details (travel dates, destinations, preferences)
• Special requirements or requests related to your trip
• Communication history with our customer support team

Automatically collected data

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Analytics data to understand how our service is used

AI-generated or AI-processed data

We use artificial intelligence to generate personalized travel itineraries. This process may involve:

• Processing your travel preferences and requirements
• Generating route suggestions and activity recommendations
• Creating customized travel plans based on your input

Payment information handled by Stripe

All payment card information is processed securely by Stripe. RoadRavel does not store, process, or have access to your full card details. We only receive confirmation of successful payments and basic transaction information necessary for booking fulfillment.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Booking processing: To process and manage your travel bookings and chauffeur service reservations
• AI itinerary generation: To create personalized travel itineraries tailored to your preferences
• Chauffeur service coordination: To coordinate with driver partners and ensure smooth service delivery
• Customer support: To respond to your inquiries, provide assistance, and resolve issues
• Legal compliance: To comply with applicable laws, regulations, and legal processes
• Improvements & analytics: To analyze usage patterns, improve our services, and enhance user experience

3. Payments

All payment card data is handled exclusively by Stripe, a PCI DSS compliant payment processor. RoadRavel does not store, process, or retain any credit card or debit card information. We only receive payment confirmation and transaction details necessary for booking management. For more information about Stripe's security practices, please visit stripe.com.

4. Sharing of Personal Information

We may share your personal information with the following parties:

• Stripe: Payment processing and transaction management
• Driver partners: Chauffeur service providers who need information to fulfill your bookings
• Cloud hosting providers: Service providers that host our website and store data securely
• AI processing tools: Third-party AI services used to generate travel itineraries and process requests
• Legal and regulatory authorities: When required by law or to protect our rights and safety

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. International Data Transfers

Some of our service providers and technology partners may be located outside of Australia. When we transfer your personal information internationally, we ensure that:

• Recipients are bound by appropriate data protection agreements
• Transfers comply with applicable Australian privacy laws
• We work only with providers that meet international data protection standards

By using RoadRavel's services, you consent to the transfer of your information to these international service providers as necessary for service delivery.

6. Data Retention

We retain your personal information for the following periods:

• Booking records: Retained for a minimum of 7 years as required by Australian tax and business record-keeping laws
• Support communications: Retained for up to 3 years after the last interaction
• Analytics data: Retained for up to 26 months for service improvement purposes

After these retention periods, we securely delete or anonymize your personal information unless we are required to retain it for legal purposes.

7. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our cookie practices, please see our Cookie Policy.

8. Your Rights

Under Australian Privacy Principles and applicable data protection laws (including GDPR for European users), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to certain processing activities
• Portability: Request transfer of your data in a structured format
• Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact Information section below.

9. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Secure payment processing through Stripe

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

10. Contact Information

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

RoadRavel

Email: privacy@roadravel.com

Address: [Your Business Address, Australia]

For complaints about our privacy practices, you may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.